Winston Salem NC Urgent Care – Walk-In Urgent Care

5 Replies to Winston Salem NC Urgent Care – Walk-In Urgent Care

1. Extremely long wait times. All about money instead of a great customer experience. Only two employees working seeing patients. If you’re allowing dozens of appointment slots & you only have two people working to see them, you deserve all the back lash. I don’t care if you are short staffed. That’s not my problem. Shouldn’t pass that down to the customer that has to wait 3-4 hours because his new job doesn’t have other options for physicals. I was late for work because of this non sense.

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2. Take a full PTO day off of work if you need to come here. Even if you have an appointment, block out half a day at least. I’ve come to FastMed maybe 4 or 5 times in my life. Each time, I set an appointment to try to save some time with waiting. Every. Single. Time. I show up 15-20 minutes BEFORE my scheduled appointment and then have to wait 2-3 hours past my scheduled time to be seen. I waited as long as 4 and a half hours one time after my scheduled appointment. I’d understand an hour wait if they were slammed but they’re not even that busy when I’ve been, plus 2+ hour waits? Yesterday, I had an appointment at 5:45. I got there at 5:30. I was FINALLY called back at 7:20. They close at 8:00, so I sat in the back room alone for 15 minutes listening to the nurses and workers in the back arguing about who was going to sweep and do various closing tasks to go home. Someone eventually got in to see me, I’m assuming after they decided who was to do which closing tasks, and my appointment took all of 3 minutes. I was there for hours just to have a 5 minute or less appointment. Please, if you value your mental health and time, DO NOT COME HERE. The only reason I would ever come back here is if I had absolutely no other option and even then, I’d choose a different urgent care in town. This place is a joke, to be honest.

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3. Horrible
   Front desk did not call me the morning of my appointment to let me know the where out of TB test which is why I scheduled the visit.
   Very unprofessional staff! It’s like customer service doesn’t exist!
   When it was time for me to come back in to get the test read once I got the test administered which was 2 days later!
   I came in to a black ( dark) office and two workers ambushing me to tell me the office was closed and to come back! You would of thought they would have sent out an email or call to let patron‘s no the office was closed till 11am.
   When I finally got my test read the office was full of Patriots standing and sitting around waiting to be seen it was like a mad house!
   People where complaining on how unprofessional they were. It was like a circus. I’ll never recommend anyone or go back!
   This visit gets a -1 star ⭐️

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4. I went up their two times. They didn’t. have a doc both days. I wish someone reach out to me . She said she call me . She didn’t. The other time she call me from a private ##. I answer she hung up. It only rung. She’s not personally and her attitude stink. The nurse and the doctor was 👍 great and performs was excellent 👏🏿

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5. I wish I could give NO STARS. What a terrible experience. This is an unprofessional setting but i had to schedule an appointment here due to my PCP not having any availability until the end of next month. Everyone is rude begining from check in to medical staff. I hate i had to come here but my concerns for my health were too urgent to wait and this was the earliest appointment i could get near by. When the doctor finally came in she said i could only speak about one concern because she’s the only Dr. Here. Well to rap it up, i didn’t even get seen; i saw the doctor just so she could tell me she’s the only one here and i asked for my refund. I wanted an hour to not be seen; TERRIBLE! I won’t ever come here again.

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