Top 7 Best 24 Hour CVS in Portsmouth VA

5 Replies to Top 7 Best 24 Hour CVS in Portsmouth VA

1. CVS is the worst pharmacy I have ever dealt with. No matter the location or state they are horrible. First problem I had with them was in middle Georgia when my wife went to pickup my prescription. Prior to that CVS sent me a text saying my prescription was ready over an hour ago. My wife waited in-line till it was her turn and she gave them my info and a woman with pink hair told her that there is nothing listed here for pickup nor was a prescription sent in. She stepped out of line and called me while she was still near the pharmacy, I called they pharmacy and they told me they had nothing for me. I explained how CVS sent me a text stating my prescription was ready and she needed to look again. She put me on hold unaware my wife was still there and could hear everything. Well, the woman who I was taking to told the pharmacist that I was “so annoying.” The pharmacist picked up the phone and I explained the situation again and apparently the woman with pink hair I was talking to was looking at the wrong profile. Apparently, I am an annoying customer even thou I was right and tried to explain myself to them in a calm, adult way. When my wife came home and told me what the pink haired woman said, I called CVS and filed a complaint which was probably swept under the rug, because I never received a call back from corporate like the CVS manger promised I would.
   Second major problem I had was about 6 months later when a prescription was sent to them at 11am. I called them at 3pm to get the status and I was told it wouldn’t be ready till 6pm. I explained that it was important that I get it as soon as possible and I was told they will get it rushed through as fast as they could. I called back at 6pm to which I was told it wouldn’t be ready till 7. I went to the pharmacy 15 minutes past 7 only to be told it still wasn’t ready but they will have it filled within 20 minutes. Half hour later I am called up to the pharmacy only to be told they are out of my medicine. I explained I needed it tonight and they found a cvs over a half hour away that had it. When I got to that cvs I had to wait in line for over a half hour and they still didn’t have my medicine ready. I was told by the previous pharmacist that she would explain how I waited all day for this to be filled as the second pharmacist would rush it and fill it immediately. Now, this medicine of mine comes preboxed so all they have to do is label it. I did not get home till after 10pm.
   Third major problem I had with CVS was went I dropped off a prescription and it took them 2 weeks to fill because they didn’t have it in stock. I didn’t have it transferred to another CVS because they promised it was on its way every day I called them to get the status.
   I am done with CVS and now I am happy with Walgreens.

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2. It is absolutely impossible to get someone in the front of the store. The phone # listed his straight to the pharmacy. HOW IN THE WORLD CAN I SPEAK TO SOMEONE OTHER THAN THE PHARMACY?
   What happened to simply pressing 0? It is so complicated. For this reason I would give them a 0 over and over. The employees are great but the phone issue should never be this way. 😖😖😖

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3. This isn’t my usual CVS but the prescription I needed wasn’t in stock so I had it transferred to this location. I’m actually really happy that I did. This location is so much nicer than my usual. Plus, when I arrived, I had to hand a note to the man who helped me at the pharmacy because I currently have lost my voice. He was very kind about it and when he handed me my medication, he even wrote on the note “FEEL BETTER :)” and put it in the bag with my meds. It was a very simple thing but it really made my day as I’ve been really down being home sick. Definitely contemplating moving all my prescriptions over to this location.

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4. I would give negative stars if I could because they don’t even deserve the 1. However, I will NEVER EVER do business at the CVS at 5829 High Street in Portsmouth again!! I have been a pharmacy customer for years (10+) and have been strongly upset with them before but this is a whole nother level. The pharmacy team is rude, uncaring and unapologetic when they are 9+ hours behind on filling important prescriptions like pink eye treatment or anti nausea medications for a patient who is vomiting profusely from kidney stones or antibiotics for a patient that has a severe kidney infection. They simply don’t care at all for their customers or their circumstances. Came to pick up several prescriptions for my fiancé who was running a fever and had strong vomiting for a kidney infection and kidney stones. The meds had been called in at 0805 that morning and I came straight from work at 1700 and was told to come back in two hours, stating they were behind. I explained the situation to her and asked to wait in the store for it. She told me 30 minutes and she’d call me back to the pharmacy when it was ready if I would stay in the store. I did and she never called. I went back to stand in line again for another 15 minutes, by which time it had been an hour since she told me 30 minutes. She gave me a total of $217 and told me it’s so expensive because they didn’t have his insurance information on file. They could’ve told him or me that at any point that day or when I told her I would wait. Instead I had to go home and get the info because he was passed out asleep with a fever and I couldn’t reach him over the phone. Came back and stayed in my car waiting in line, only to find out I had to come in because they won’t accept insurance info through the drive up window. I told the woman I was very upset because of the early situation and would rather stay in my car because I didn’t want to react in the store. She told me no she didn’t care about that and that I had to come in. I drove around, came in, waited in line again only to be told that it would take them another 15-20 minutes to get the prescriptions ready again and that I needed to sit down and wait. I was so furious I could not sit down so I stood next to the counter at the chairs just waiting. Again she didn’t call me back to the counter after 15-20 minutes so I approached again and finally got my prescriptions after I had to tell the woman that if I don’t get my prescriptions and get out of here they were going to have to call security. I told her I wanted to speak to a manager and she said she didn’t have one available and when I asked for the corporate number and info to call, was told they don’t have it, and I’d have to come back. Next prescription my mother went to pick up (a week later so I haven’t been able to transfer everything to another yet) was for pink eye drops and she was told they are a week behind and to come back. She again waited in store for over an hour to get the prescription for my 10 year old. I will never even step foot in that store again. For anything ever again. And I will tell everyone I know to stay away from there. Sad that I now have to be inconvenienced to move a family of 8 from that CVS pharmacy and change all of the info at all of our doctors offices but I will not put up with that behavior towards me. I will take my business elsewhere, away from CVS.

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5. I have decided to change locations as the service at High Street is deplorable. Yesterday was my 3rd experience there and I’ve had it! I saw my doctor fax my prescription over around 11:39ish. I was traveling from Williamsburg to Portsmouth and was delayed before the tunnel, so I didn’t arrive until 12:45PM and was told the pharmacy was behind and they closed 1:30 to 2PM. I was told to return at 2:30 PM! The prescription was ready THEN, but this and 2 previous negative experiences have convinced me to transfer. I don’t care how far as long as the service is better and more professional. I overheard the clerk telling a customer they couldn’t get overtime anymore to do the things they needed to do. Is this service a work slowdown as a protest? Wouldn’t it be better to have half the staff at lunch from 1P to 1:30, then the other half 1:30P to 2P? Each time I’ve been, the line is far too long and the wait
   time unacceptable! Get it together or close down! The 1.8 rating is generous!!

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