Looking for high-quality pharmacy services in La Crosse? Look no further than the top 1 CVS Pharmacies with exceptional customer care and unmatched convenience! Find your nearest location today to experience medical excellence nearby.
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Best CVS Pharmacy Near Me in La Crosse
CVS Pharmacy
- Address: 9400 WI-16, Onalaska, WI 54650, United States
- Map: Click here
- Rating: 3.2 (39)
- Phone: +1 608-779-5780
- Website:
- Opening hours:
Monday: 9:00 AM – 1:30 PM, 2:00 – 8:00 PMTuesday: 9:00 AM – 1:30 PM, 2:00 – 8:00 PMWednesday: 9:00 AM – 1:30 PM, 2:00 – 8:00 PMThursday: 9:00 AM – 1:30 PM, 2:00 – 8:00 PMFriday: 9:00 AM – 1:30 PM, 2:00 – 8:00 PMSaturday: 9:00 AM – 1:30 PM, 2:00 – 6:00 PMSunday: 9:00 AM – 1:30 PM, 2:00 – 6:00 PM
5 Replies to 1 Best CVS Pharmacy Near Me in La Crosse
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Top 1 CVS Drug Store in La Crosse
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Coming from someone who has actually worked in pharmacy (behind the counter): BAD. I also worked at a major retail pharmacy “behind the counter” during the pandemic onset. I get it – staff hours are reduced. Everyone is stressed. However, if you cannot figure out how to get my insurance to submit – perhaps admit as much versus telling me I just need to “transfer my prescriptions to XYZ pharmacy, as the insurance will be doing that as of the first of the year…”. OK – it’s still December, 2020. Last I checked, that’s not 2021. Unfortunately, I haven’t been highly impressed with this CVS since moving here this past summer. Perhaps they need to understand they’re not the only “game” in town. Check the condescending attitudes, please. Take an extra 10 minutes to find out what an insurance hold up is. I know, I know….I’ve had to do this as part of the job. However, it is your job.
Have had a few issues lately, but overall good experience was my usual response. Jen that works there on the other hand gets 10 stars for a review. She is nothing short of amazing. Always greets me with a beautiful smile, even after a long day,. She goes above and beyond whenever I have an issue with insurance or a recent profile issue. I go 17 miles out of my way just because of her. She is why I am a CVS customer!
Pharmacy is chronically under staffed. The pharmacy technicians bend over backwards to provide excellent customer service to at least make it tolerable to wait. At times the wait is extremely long, as the Pharmacist maybe working alone. Be prepared to wait between 15 minutes and 45 minutes. And if you do call, your call may go unanswered as the staff focus on the customers directly in front of them. CVS is not doing themselves any favor by over working the staff and under delivering on customer service. If you’re in a hurry CVS Onalaska, WI is not going to be a good fit for you. If you have the time, and are willing to look past the problems that you encounter with an under staffed pharmacy then the service provided by the technicians and Pharmacists might be the bright spot at this location.
Horrible customer service , stated with when I asked if it was okay or she was ready for me she became snippy. (The signs says wait to be called up) then she refuses to look up my insurance. And there was no line so no “Time crunch” then refused to let me do target circle …. Absolutely HORRIBLE experience. Ended up paying out of pocket because I was so done dealing with her
It would be great if they ever answered the phone. I understand being understaffed but not answering calls all day long is unacceptable.